Processing/Shipping times may take 5-14 business days of the original purchase date, excluding Saturday, Sunday and holidays.
*Custom orders are processed once payment is completed. To cancel customer orders, this action must be made within 24 hours after purchase. 24 hours after purchase, cancellation or refund not permitted. 

Any order that's shipped out is considered a physical product.
Once an order has been placed you have three hours to email me if you wish to cancel (for non-custom orders). Customers may email dionam@dragonflydevi.com, subject line, "cancellation." If three hours have passed since your order, no cancellation or refund will be made; as your order will be in the processing phase. Once the order has been shipped out products will not be returned or refunded at this time. If you have an issue with your order once it's received, please email me with an image of said issue, and in the subject line, "Issue with products." If there is a decision made to issue a form of a refund it will be store credit. Blessings and abundance.